Government Services Officer
Closing date: May 23, 2018
Department: EXE South Regional Offices
Job Code: 15569
Wage: $38.98 - $46.54/hour
Job Description: View full job description
About the Job
This job opening is limited to residents living within 25 km of Lutselk'e
The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for: coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals. The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources and self-government agreements that address Aboriginal rights in the Northwest Territories.
The Government Services Officer is responsible for providing service to the public through the Single Window Service Center. This is in order to improve citizen access to programs and services, as well as facilitate GNWT departments and agencies to better serve NWT communities and regions.
Reporting to the Manager Regional Operations the Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services. The Government Services Officer will also support those departments that are without an on-going community presence and help with coordination for departments already present in the community.
In rural and remote communities many services are not always available or easily accessible. The Single Window Service Center improves public access to government programs and services in smaller communities. Single Window Service Centers will be located in visible and frequently visited areas within the community. The incumbent will be the front line contact for the Service Center.
Success in this position will require a high degree of tact, diplomacy and discretion. The incumbent will be responding to citizen questions about access to government programs and services and be expected to provide reliable information, advice and guidance on program and service requirements.
Knowledge, Skills and Abilities:
• Knowledge of the mandate(s), vision(s), mission(s), organizational structures and service standards of GNWT departments.
• Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility), and reporting requirements.
• Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service.
• Ability to speak Aboriginal language(s) of a community.
• Ability to work under pressure in a multi-task environment.
• Ability to deal with all members of the public in a fair and equitable manner.
• Ability to work independently and maintain confidentiality.
• Analytical skills, including the ability to research information, interpret information, and clearly explain information to others.
• Proficient computer skills, including familiarity with Microsoft Word, Excel, and Internet browsers.
• Ability to undertake training and apply new knowledge to changing situations.
• Flexibility to travel a few times per year for regional meetings or training sessions.
• Experience interpreting and explaining programs, policies and procedures.
• Experience working with computer systems, both entering and explaining data.
• Demonstrate experience working under minimal supervision.
Typically, the above qualifications would be attained by:
Administrative experience as a Customer Service Representative, preferably in the public sector and in a position which involved the provision of a variety of services in an informational, public relations or problem solving role. Education in a relevant Aboriginal language would be an asset.
This Job opening is for a Part-time position (20 hours of per week)
Equivalent combinations of education and experience will be considered.
The salary for this position starts at $38.98 per hour, plus an annual Northern Allowance of $19,255 (pro-rated).
Eligibility lists may be created from this competition to fill future term and indeterminate positions.
Criminal Records Check
Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Job Opening Information
Job Opening ID # 15569
Closing Date: May 23, 2018 - 23:59, Mountain Standard Time
Management and Recruitment Services
Department of Finance
Government of the Northwest Territories
Yellowknife Centre 5th Floor
P.O. Box 1320, Yellowknife NT X1A 2L9
Fax: (867) 873-0445