Anticipatory Hire - Client Service Officer
Closing date: May 31, 2018
Department: ECE Region 3
Job Code: 15561
Salary: $77,961 - $90,753
About the Job
This job opening is limited to residents living within 25 kilometres of Inuvik.
The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.
Reporting to the Regional Manager, Income Security Programs, Beaufort Delta this position is located in Inuvik and is responsible for the delivery of the Income Security Programs (ISPs), which range in scope from full assistance to income subsidies. Income Security Programs assist eligible NWT residents to meet their financial needs and maintain their health, dignity and reach self-sufficiency.
The ISP consists of an annual budget for the NWT of approximately $40 million.
Due to the fact that the CSO is often in a different community than his/her supervisor, the CSO must work with a high degree of autonomy and independence to adjudicate eligibility and establish entitlement using problem-solving techniques, judgment, precedence, legislation, policy, guidelines, and procedures.
The CSO works with ECE staff, other GNWT departments and outside agencies using a service management approach to integrate services, ensure effective program delivery, and make the best use of resources available. The CSO has authorization of up to $2,500 per cheque and holds spending authority for all community based Income Security programs. Several cheques may be issued to one applicant/recipient per day. Funds are withdrawn from the Regional Income Security budget. Expenditures in Inuvik totaled $895, 535.00 in 2009/10.
The position has a significant impact on individuals, families and the community by providing the necessary supports to maintain a healthy lifestyle and to provide assistance developing productive choices.
KNOWLEDGE, SKILLS AND ABILITIES
Thorough knowledge of all Income Security Programs, as well as a working knowledge of other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the National Child Benefit Program
Thorough knowledge of the different community based agencies and resources available to appropriately refer clients, including productive choice possibilities in the community and region
Demonstrated skills in service management, assessment, interviewing techniques and program compliance
Strong financial investigation skills to authenticate client financial information and prevent program abuse
Strong communication skills, including writing, empathetic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information
Computer skills, including familiarity with window-based programs, word processing, spreadsheet, communications software and basic trouble-shooting
Decision-making, problem solving, planning, time management, calculating, record keeping and report writing skills
Personal management competencies such as self-control, initiative, information seeking, stress and anger management, teamwork and cooperation, relationship building and working in a changing work situation
Client service oriented including valuing diversity, treating all clients fairly and equally, being flexible, and maintaining confidentiality
Ability to communicate in the Aboriginal Language of the region may be required.
Typically, the above qualifications would be attained by:
A diploma in Social Science Field and a minimum of one year experience in a related field. A combination of post-secondary education and directly related experiences in the assessment and delivery of programs and services may be considered.
Valid Class 5 Driver’s license may be required in some regions.
Successful completion of Statutory and CMAS training to deliver Income Security Programs in the NWT is mandatory. These will be obtained through departmental training initiatives.
The CSO is required to deliver income security programs in outlying communities on a monthly basis or occasionally as a replacement officer. Travel is by small aircraft or truck often in harsh winter conditions. The CSO will deliver income security programs alone with limited support from local agency representatives and in rudimentary office conditions. Accommodations and food services in the community can often be challenging.
This job opening is for a one (1) year Term.
Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.
Criminal Records Check
Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Eligibility lists may be created from this competition to fill future term and indeterminate positions.
Equivalent combinations of education and experience will be considered.
Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
105 Veteran's Way
INUVIK, NT X0E 0T0
Ph. (867) 678-6600
Fax (867) 678-6620
Job Opening Information
Job Opening ID #15561
Closing Date: May 31, 2018- 23:59, Mountain Standard Time
The salary for this position starts at $38.98 per hour (approximately $76,011.00 per annum) plus an annual Northern Allowance of $13,837.