Team Leader, Patient Registration Services- Term Position

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Closing date: Apr 27, 2018

Location: Yellowknife

Department: Northwest Territories HSSA

Job Code: 15361

Salary: $65,208 - $77,864

Job: Full-Time

Term: Temporary

Job Description: View full job description

About the Job

Department Information

The Northwest Territories Health and Social Services Authority – Stanton Territorial Hospital (NTHSSA)  is offering challenging work life balance.  Join our health care team as a Team Leader, Patient Registration Services.  Stanton Territorial Hospital (STH) is a 100 in-patient bed accredited facility, located in Yellowknife Northwest Territories (NWT). This is an exciting time to work at Stanton as the hospital is undergoing  major redevelopment with a new $350 million facility being built with operations scheduled to transition into the new facility in 2019, for more information on the redevelopment visit

STH is the referral center for approximately 43,000 NWT residents and 5,900 residents from the Kitikmeot Region of Nunavut. STH provides health care services to adults and children on an inpatient/outpatient and outreach basis in order to restore health with dignity.  STH maintains a tobacco free environment within the building and throughout the property, recognizing the health hazards associated with tobacco in the workplace, both to smokers and non-smokers alike.  Therefore, Stanton maintains a tobacco free environment within the building and throughout the property.


Job Information

The Team Leader, Patient Registration Services reports to the Manager, Specialist Clinics and Patient Support Services, and is responsible for ensuring the effective delivery of patient registration and reception services for all patients, families and visitors coming to the hospital. The incumbent ensures the appropriate hiring, orientation and development of staff, and ensures effective and efficient support, to support a positive patient and family experience with hospital services. Patient Registration Services often provides the first point of contact for patients, families and visitors, and this area's role is critical to ensuring that everyone's initial contact with the hospital is a positive experience.

The incumbent will support the staffing, development, and training of a group of approximately 12 - 16 staff that coordinate reception, patient registration services, and inter hospital communications, approximately 16 hours per day, 365 days per year. The incumbent ensures that there is adequate coverage to support the hospital, and in particular, the Emergency Room, after regular working hours. The incumbent interfaces with all areas of the hospital to ensure that there is appropriate communication and coordination of service. They work collaboratively with Records Management to ensure the safe and accurate documentation of patients on hospital information systems. The incumbent ensures appropriate processes are in place for obtaining client identifiers as per Accreditation Canada standards. The Team Leader provides direct support in reception and registration as required in order to support the needs of the Patient Registration team and to be responsive to the needs of patients and families during times of high volume.

Typically, the above qualifications would be attained by:

The completition of Grade 12, the successful completion of approved Basic Medical Terminology course and 5 years of related work experience in a computerized health care setting. 


More Information

Term Position

This job opening is for a one (1) Year Term.

Transfer Assignments

Transfer Assignments may be considered.

Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.


Equivalent combinations of education and experience will be considered.

Salary Information

The salary for this position starts at $33.44 per hour (approximately $65,208 per annum) plus an annual Northern Allowance of $3,450.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check if they are contacted for an interview.  Failure to provide a satisfactory check may deem you disqualified from the competition.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.


Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Job Opening Information

Job Opening ID # 15361         

Closing Date: April 27, 2018 - 23:59, Mountain Standard Time


GNWT Inquiries

Inquiries Only:

Management and Recruitment Services
Department of Finance
Government of the Northwest Territories
Yellowknife Centre 5th Floor  
P.O. Box 1320, Yellowknife NT X1A 2L9
Fax: (867) 873-0445