Regional Manager, Child and Family Services

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Open until filled

Location: Norman Wells

Department: NTHSSA SA Social Programs

Job Code: 15326

Salary: $104,618 - $124,898

Job: Full-Time

Term: Regular

Job Description: View full job description

About the Job

Department Information

The Territorial Health and Social Services Authority (THSSA) works under the direction of the Minister of Health and Social Services, in partnership with the Deputy Minister, Health and Social Services and the Health and Social Services regions, to support the health and wellbeing of people across the Northwest Territories through planning, development, deliver, evaluation and reporting on program and service delivery. 

THSSA is committed to the development and provision of quality services in such a way as to make the best use of public resources, ensure the sustainability of the system, focus on client safety and best practices and promote positive health and social outcomes. THSSA strives to continually improve the health and social service system to ensure best health, best care, and a better future for the people of the NWT.

Our mission is to work with people to optimize wellbeing through the provision of collaborative and culturally appropriate health and social services.

Job Information

This position is located in the Sahtu region and the RMCFS is responsible for the overall daily management of six (6) child and family services, an annual operating budget of $1,7000,000.00 (1.7 Million), and a staffing group of six (6), with six (6) direct reports.  Direct reports include the following positions: five (5) Community Social Services Worker and one (1) Regional Coordinator Foster Care, Adult Services and Adoptions   The RMCFS provides support and operational direction to a multi-disciplinary work force and through recruitment and retention efforts ensures adequate staffing for the provision of safe, competent, and consistent services to clients in the Sahtu Region communities. The RMCFS is accountable for responsible recruiting and hiring and managing skilled workforce.  The  TMCFS  is responsible and accountable for ensuring the wide range of services provided by Community Social  Workers  meets  the  needs  of  client  groups  and  the  public  in  accordance  with  the appropriate legislation, regulations, standards, and policies.

A knowledge of theories, principles, and practices of professional social work with particular emphasis on assessment techniques, family systems, separation, loss and grieving, the impact of colonization particularly surrounding the residential school legacy, child and youth development and how these affect the placement and the dynamics of child protection;
Knowledge of and adheres to the Social Worker Professional Code of Ethics;
Knowledge of the NWT Child and Family Services Act;
A good working knowledge of program management, including budget development, preparation, and control is required to ensure financial responsibilities are carried out effectively and efficiently;
Knowledge of how to design and facilitate a change process. The ability to build and work with groups and teams, planning and implementing change; skilled in group dynamics and conflict resolution;
Knowledge and ability to use a variety of intervention and prevention methods, and determine which method is most appropriate at any given time;
Must have working knowledge with word processing programs and spreadsheets.
Must  have  working  knowledge  of  total  quality  management  or  continuous  quality improvement processes;
Ability to supervise, administer, manage and provide effective and efficient leadership.
A high level of interpersonal skills including effective communication, coaching and motivation  is  essential  in  order  to  manage  the  human  resources  assigned  to  the position so human resources performance is at optimal capacity and assisting staff and stakeholders to accept change.
Ability to understand and apply the principles of labor relations and processes.
Excellent written and oral communication skills including listening, observing, identifying and reporting;
Must have excellent organizational, analytical, and time management skills to manage multi-disciplinary responsibilities in a timely and effective manner;
Able to interpret and apply detailed and complex legislation, regulations, policies, standards, and procedures related to professional social work practice;
Ability to make sound clinical decisions, and develop and implement child protection related programming is required;
Ability to develop and maintain positive working relationships with individuals, agencies, elected community leaders, and employees in order to communicate program information,  including  the  ability  to  obtain  and  respond  to  feedback  from  these individuals;
Ability to build solid partnerships and alliances based on trust and to work with a variety of people from different backgrounds and personalities;
Must be sensitive to the geographical and cultural needs of the people and understand how community and culture impact the delivery of health and social services;
Must have, or be eligible to receive a Statutory Appointment in Child Protection and an Adoption Appointment in order to perform child protection and adoption duties.

Typically, the above qualifications would be attained by:
A Bachelor's degree in social work, a minimum of five (5) years direct experience as a child and family services social worker, combined with a minimum of two (2) years of direct experience supervising child and family services programs.
Must meet GNWT Professional Registered Social Worker Requirements

More Information

GNWT Inquiries

Inquiries Only:

Sahtu HR Client Service Centre
Department of Finance
Government of the Northwest Territories
#2 McKenzie Drive
Box 360 
Ph. (867) 587-7150
Fax (867) 587-2173

Job Opening Information

Job Opening ID #15326       Closing Date: Open till filled

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check if they are contacted for an interview.  Failure to provide a satisfactory check may deem you disqualified from the competition.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Salary Information

The salary for this position starts at $53.65 per hour (approximately $104,617.50 per annum) plus an annual Northern Allowance.


Equivalent combinations of education and experience will be considered.