Emergency Medical Dispatcher, Med-Response

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Closing date: Feb 28, 2018

Location: Yellowknife

Department: STHA-Patient Transport-Med Res

Job Code: 15172

Salary: $79,658 - $95,102

Job: Full-Time

Term: Regular

Job Description: View full job description

About the Job

Department Information

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut.  Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.



Job Information

The Dispatcher is located in Yellowknife and reports to the Territorial Emergency Medical Supervisor, Med-Response. This position will be the first point of contact within the emergency medical evacuation services including air ambulance triage, air ambulance coordination, dispatch services, and repatriation services.

The Dispatcher also provides triage in emergency situations when and incumbent manages the flow of calls within Med-Response.

The incumbent liaises with and takes clinical direction as required from the Territorial Emergency Medical Supervisor (Nurse Practitioner), the Emergency Medical Coordinator (Registered Nurse) and may access the Medical Director (Physician) who may be available on site or via telephony or virtual services. This position follows clinical dispatch, patient care, and transport protocols for all Med-Response services.

The decisions made by the incumbent and the advice given will have a direct impact on the health of patients across the NWT.

 As this is an emergency based service, this position will participate in shift, weekend, or on- call responsibilities as required ensuring continued un-interrupted operation of the service.

  Typically, the above qualifications would be attained by:

 Certification or degree in pre-hospital emergency medical care above first responder levels (e.g. Emergency Medical Responder, Emergency Medical Technician, Paramedic),


Emergency Medical Dispatch training with 2 years of direct critical care and triage experience.

The following experience would be an asset at point of hire:

•               Direct experience working at the hospital and/or regional level within the NWT.

•               Any northern community experience

•               Experience working with NWT eHealth Systems.

•               NICU/PICU or Allied Health Care experience.

•               Experience in critical thinking skills, communication skills

•               Relevant employment experience in an aviation environment with particular emphasis on flight operations, air law, human factors, and meteorology.


More Information


Equivalent combinations of education and experience will be considered.


Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.

Salary Information

The salary for this position starts at $40.85 per hour (approximately $79,658. per annum) plus an annual Northern Allowance of $3,450. 


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check if they are contacted for an interview.  Failure to provide a satisfactory check may deem you disqualified from the competition.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.


Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Job Opening Information

Job Opening ID # 15172       

Closing Date: February 28, 2018- 23:59, Mountain Standard Time


GNWT Inquiries

Inquiries Only:

Management and Recruitment Services
Department of Finance
Government of the Northwest Territories
Yellowknife Centre 5th Floor  
P.O. Box 1320, Yellowknife NT X1A 2L9
Fax: (867) 873-0445