Community Social Service Worker IV Fort Good Hope, NT

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Open until filled

Location: Fort Good Hope

Department: Northwest Territories HSSA

Job Code: 14915

Wage: See "Salary Information" below.

Job: Full-Time

Term: Regular

Job Description: View full job description

About the Job

Department Information

The Territorial Health and Social Services Authority (THSSA) works under the direction of the Minister of Health and Social Services, in partnership with the Deputy Minister, Health and Social Services and the Health and Social Services regions, to support the health and wellbeing of people across the Northwest Territories through planning, development, deliver, evaluation and reporting on program and service delivery. 

THSSA is committed to the development and provision of quality services in such a way as to make the best use of public resources, ensure the sustainability of the system, focus on client safety and best practices and promote positive health and social outcomes. THSSA strives to continually improve the health and social service system to ensure best health, best care, and a better future for the people of the NWT.

Our mission is to work with people to optimize wellbeing through the provision of collaborative and culturally appropriate health and social services.


Job Information



The Northwest Territories Health and Social Services Authority (NTHSSA) is the single provider of all health and social services in the Northwest Territories (NWT), with the exception of Hay River and T¿¿¿ch¿ regions, covering 1.2 million square kilometers and serving approximately 43,000 people, including First Nations, Inuit, Metis, and non-aboriginals. Health and social services include the full range of primary, secondary and tertiary health services and social services including family services, protection services, care placements, mental health, addictions, and developmental activities, delivered by more than 1,400 health and social services staff.

While the T¿¿¿ch¿ Community Services Agency (TCSA) will operate under a separate board and Hay River Health and Social Services Agency (HRHSSA) will in the interim, the NTHSSA will set clinical standards, procedures, guidelines and monitoring for the entire Northwest Territories. Service Agreements will be established with these boards to identify performance requirements and adherence to clinical standards, procedures, guidelines and policies as established by the NTHSSA.


Under the direction of the Minister of Health and Social Services, the NTHSSA is established to move toward one integrated delivery system as part of the government’s transformation strategy.

The incumbent is accountable to the Regional Manager, Child & Family Services. The incumbent is expected to consult with the Regional Manager on a regular basis. Other resources that support social well-being are limited and include the RCMP, three nurses at the Community Health Centre, and a Mental Health and Addictions Counselor. The CSSW IV must develop a positive working relationship with all these resources, including the Community Child and Family Services Committee (where available), to provide optimum support to the children and families with which they work. A major emphasis for the social work team is the development of partnerships to foster positive development in the community.

The CSSW IV plays a key role in planning, consulting, making referrals and co-coordinating activities relevant to case plans related to family reunification, respite for families and other preventative measures which may impact the family in a positive way. In addition, close contact will occur with foster parents and other caregivers who may assist the family. Poor decision making could have a profound negative impact on a child, their family and the community. The caseload carried by the CSSW IV averages caseload number 15-20.

The CSSW IV will also be required to participate in the Family Court process, which would include preparing documents related to Child and Family Services cases and presenting information in court.

The incumbent is responsible for providing direct service delivery in several program areas including the Child and Family Services program, the Aged and Handicap program, the Foster Care Program and the Family Violence Program. Extent of direct service delivery provided is dependent upon other resources in the community. For example, the incumbent would be expected to provide crisis counseling, but would look towards other resources if available to provide ongoing therapy. The day to day workload is often crisis oriented, unpredictable and chaotic by nature. Tight deadlines are imposed by legislation and must be observed.

The incumbent is typically the public's first contact with our agency. It is expected that the incumbent will present themselves to the public in a professional, courteous manner. They are required to adhere to the Canadian Social Work Code of Ethics as well as policies and standards developed by the Board and the Department of Health and Social Services in regards to professional conduct.


  • Knowledge of the community and region.
  • Knowledge of child development and family dynamics.
  • Knowledge of Social Work standards of practice, ethics and policies.
  • Knowledge of Child and Family Services Act, Young Offenders Act, Adoption Act and their regulations, standards and guidelines.
  • Knowledge and ability to implement social work theories, practices and procedures.
  • The incumbent requires knowledge and understanding of pertinent legislation and policies such as Child and Family Services Act, Adoption Act and the Mental Health Act.
  • Knowledge of child development, family dynamics, risk assessments, resiliency, and the impact of trauma and child protection theories and models of practice.
  • Knowledge of social work standards of practice, ethics and policies.
  • Strong written and verbal communication skills are essential as it pertains to court reports and community development.
  • Written and verbal communication skills are essential particularly related to court reports.
  • Computer skills specific to word processing.
  • Interpersonal and conflict resolution skills.
  • Solid Counseling Skills.
  • Case Management skills.
  • Mediation skills
  • Investigation skills
  • Mentoring and supervision skills.
  • Computer skills specific to word- processing and excel.
  • Must have strong interpersonal skills in the realm of interviewing, conflict resolution and mediating.
  • Solid investigative, case management and counseling skills.
  • Must possess the skills and abilities to deal with crisis management as it pertains to life threatening situations such as domestic violence and the prevention of suicide.
  • Ability to work as a team member in a multi-disciplinary setting.
  • Ability to work in a cross-cultural setting.
  • Ability to speak an aboriginal language is an asset.

Typically, the above qualifications would be attained by:

These knowledge and skills are normally obtained through a Diploma of Social Work with 4 years’ experience in the Child and Family Services field, preferably within an aboriginal community OR a degree in Social Work with two years’ experience in the Child and Family Services field, preferably within an aboriginal community OR a Master's Degree plus one year experience in the Child & Family Services field, preferably within an aboriginal community.

A valid NWT Driver's License is required and in cases may require a valid class 4 license.

Obtaining and maintaining the NWT Child Protection Appointment is a contingency of employment.


NTHSSA - Sahtu Regional Requirements

Within the Sahtu Region Primary, Community Social Services Workers must be able to acquire within a reasonable time frame and remain current with the following training and certifications:

  • Fire training
  • Certification in Transportation of Dangerous Goods
  • Certification in First Aid & level C CPR/AED
  • Non-violent Crisis Intervention, or similar (or willing to obtain)
  • Cultural Training
  • Mental Health First Aid
  • Applied Suicide Intervention Skills Training (ASIST)
  • Workplace Safety
  • Hand Washing Certificate
  • Training under the Accreditation Canada Standards

More Information

Driver's License Requirement

A mandatory requirement for this position is a valid Class 5 Driver's License.


Equivalent combinations of education and experience will be considered.

Salary Information

Salary for this position is currently Under Review.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check if they are contacted for an interview.  Failure to provide a satisfactory check may deem you disqualified from the competition.


Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.


Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Job Opening Information

Job Opening ID # 14915      Closing Date: Open Until Filled.


GNWT Inquiries

Inquiries Only:

Sahtu HR Client Service Centre
Department of Finance
Government of the Northwest Territories
#2 McKenzie Drive
Box 360 
Ph. (867) 587-7150
Fax (867) 587-2173