Government Services Officer

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Closing date: Jun 2, 2017

Location: Hay River Reserve

Department: EXE South Regional Offices

Job Code: 14362

Wage: $38.98 - $46.54/hour

Job: Part-Time

Term: Regular

Job Description: View full job description

About the Job

Limited Competition

This job opening is limited to residents living within 25 kilometres driving radius of the Hay River Reserve.

Department Information

The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for:  coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources And self-government agreements that address Aboriginal rights in the Northwest Territories.


Job Information

Reporting to the Manager, Regional Operations, the Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services.  The Government Services Officer will also support those departments that are without an ongoing community presence and help with coordination for departments already present in the community.  In rural and remote communities many services are not always available or easily accessible.  The Single Window Service Centre is a new initiative to improve public access to government programs and services in smaller communities.  The Single Window Service Centres will be located in visible and frequently visited areas within the community.  The incumbent will be the front line contact for the Service Centre.  Success in this position will require a high degree of tact, diplomacy and discretion.  The incumbent will be responding to citizen questions about access to government programs and services and be expected to provide reliable information, advice and guidance on program and service requirements.  The Government Services Officer also assists elderly clients in home as needed as a designated by the Government Services Officer.

The knowledge, skills and abilities required include:  Knowledge of the mandate(s), vision(s), mission(s), organizational structures and service standards of GNWT departments; Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility) and reporting requirements; Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service; Ability to speak Aboriginal language(s) of the community; Ability to work under pressure in a multi-task environment; Ability to deal with all members of the public in a fair and equitable manner; Ability to work independently and maintain confidentiality; Analytical skills, including the ability to research information, interpret information, and clearly explain information to others; Proficient computer skills, including familiarity with Microsoft Word, Excel and Internet browsers; Ability to undertake training and apply new knowledge to changing situations; Flexibility to travel a few times per year for regional meetings or training sessions; Experience interpreting and explaining programs, policies and procedures; Experience working with computer systems, both entering and explaining data; Demonstrative experience working under minimal supervision.

The above qualifications are typically attained by administrative experience as a Customer Service Representative, preferably in the public sector and in a position which involved the provision of a variety of services in an informational, public relations or problem solving role.  Education in a relevant Aboriginal language would be an asset.

More Information

Part-time position

This Job opening is for a Part-time position (20 hours of work per week).


Equivalent combinations of education and experience will be considered.

Salary Information

The salary for this position starts at $38.98 per hour (approximately $40,285.00 per annum) plus an annual Northern Allowance of $2,949.00.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Job Opening Information

Job Opening ID # 14362      Closing Date: JUN 02, 2017 - 23:59, Mountain Standard Time

GNWT Inquiries

Inquiries Only:

Dehcho Client Service Centre

GNWT Human Resources

9602-100 Street

Box 240


Ph. (867) 695-7233

Fax (867) 695-3254