Government Services Officer
Closing date: Jun 2, 2017
Location: Hay River Reserve
Department: EXE South Regional Offices
Job Code: 14362
Wage: $38.98 - $46.54/hour
Job Description: View full job description
About the Job
This job opening is limited to residents living within 25 kilometres driving radius of the Hay River Reserve.
The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for: coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources And self-government agreements that address Aboriginal rights in the Northwest Territories.
Reporting to the Manager, Regional Operations, the Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services. The Government Services Officer will also support those departments that are without an ongoing community presence and help with coordination for departments already present in the community. In rural and remote communities many services are not always available or easily accessible. The Single Window Service Centre is a new initiative to improve public access to government programs and services in smaller communities. The Single Window Service Centres will be located in visible and frequently visited areas within the community. The incumbent will be the front line contact for the Service Centre. Success in this position will require a high degree of tact, diplomacy and discretion. The incumbent will be responding to citizen questions about access to government programs and services and be expected to provide reliable information, advice and guidance on program and service requirements. The Government Services Officer also assists elderly clients in home as needed as a designated by the Government Services Officer.
The knowledge, skills and abilities required include: Knowledge of the mandate(s), vision(s), mission(s), organizational structures and service standards of GNWT departments; Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility) and reporting requirements; Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service; Ability to speak Aboriginal language(s) of the community; Ability to work under pressure in a multi-task environment; Ability to deal with all members of the public in a fair and equitable manner; Ability to work independently and maintain confidentiality; Analytical skills, including the ability to research information, interpret information, and clearly explain information to others; Proficient computer skills, including familiarity with Microsoft Word, Excel and Internet browsers; Ability to undertake training and apply new knowledge to changing situations; Flexibility to travel a few times per year for regional meetings or training sessions; Experience interpreting and explaining programs, policies and procedures; Experience working with computer systems, both entering and explaining data; Demonstrative experience working under minimal supervision.
The above qualifications are typically attained by administrative experience as a Customer Service Representative, preferably in the public sector and in a position which involved the provision of a variety of services in an informational, public relations or problem solving role. Education in a relevant Aboriginal language would be an asset.
This Job opening is for a Part-time position (20 hours of work per week).
Equivalent combinations of education and experience will be considered.
The salary for this position starts at $38.98 per hour (approximately $40,285.00 per annum) plus an annual Northern Allowance of $2,949.00.
Eligibility lists may be created from this competition to fill future term and indeterminate positions.
Criminal Records Check
Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Job Opening Information
Job Opening ID # 14362 Closing Date: JUN 02, 2017 - 23:59, Mountain Standard Time
Dehcho Client Service Centre
GNWT Human Resources
FORT SIMPSON, NT X0E 0N0
Ph. (867) 695-7233
Fax (867) 695-3254